Returns & Exchanges

We believe in the quality of all our designers and products. If there is anything we can do to make your experience better or if you have questions of any kind, please do not hesitate to call/text/email us and let us know what we can do. Your feedback is very important to us.

IN STORE RETURNS
We will accept returns and exchanges for store credit on regular price, unworn, unwashed, unaltered merchandise within 14 days of the purchase date. All sale merchandise, jewelry, and sunglasses are FINAL SALE, and are not eligible for Returns/Exchanges. If you have any questions or concerns, please feel free to email us at mamselle@mamsellejackson.com or give us a call at 731.668.2420.

ONLINE RETURNS
Regular price, unworn, unwashed, unaltered merchandise will gladly be accepted for store credit within 14 days of the customer’s purchase date. Merchandise must be received back in the store within 14 days from the purchase date. All items must be returned in a secure package. Please do not use original shoe boxes to ship footwear - footwear and shoe box must be shipped within a larger box. Footwear returns must include the original shoe box in its original condition, without postage labels. All sale merchandise, jewelry, and sunglasses are FINAL SALE, and are not eligible for Returns/Exchanges. Please feel free to email us at mamselle@mamsellejackson.com or give us a call at 731.668.2420 for further assistance.